Returns policy for online orders
We offer a *5 day return policy for eligible items ordered online. Items marked final sale are not returnable. Sale dresses, shoes, and accessories are final sales and are not returnable.
*(Please Note: When ordering you will be asked for a "need date". If this date is before the 5 days than your RA must be requested before that date.)
We offer 2 return options for online orders
- You can return your dress for an online merchandise credit in the full amount
- You can return your dress for a refund minus a 25% restocking fee.
Return requirements for online orders
You must request a return within 5 days of the delivery of your order. Please email firstname.lastname@example.org with your name, order number and a brief description of reason for return. You will be given a Return Authorization (RA) number.
The dress must be unworn and in the same condition that you received it in with original tags attached. Any item that is not in the same condition or appears to have been worn, washed, altered, or changed in any way will not be refunded.
Items marked final sale are not returnable.
Original dress must be shipped back within 3 business days (postmarked within 3 days) from the time you are given RA#. If your need date is sooner than 3 days then it must be postmarked before then. Anything postmarked after 3 business days RA is given or without an RA will not be accepted.
The fine print
Merchandise credit can only be used for purchasing merchandise, It can not be used towards shipping costs. Balances on merchandise credits are not redeemable in cash. All internet orders must be handled through internet customer service, not at our brick and mortar location. Refunds and online merchandise credits will be issued the same day item is returned. Customer is responsible for shipping charges. Any items postmarked after need date on your order will be rejected. The dress must be unworn and in the same condition that you received it with original tags attached. Any returns on orders using promo codes will void promo code.